Service Delivery & Vendor Management

Oncept has found that even after going through a large benchmarking, optimization or sourcing engagement, the project can often fail to meet the cost savings objectives, timelines, SLAs and terms of the agreement if there is a lack of continuity between the sales/procurement and operations/deployment teams for both the vendor and customer.

Oncept consultants with experience in vendor management, order management, service delivery and expense management can play a pivotal role working on behalf of the client to track and manage vendor deliverables and costs through ordering, implementation, billing and reporting to ensure that they are meeting contractual commitments for critical deadlines, SLA performance criteria and cost savings objectives.